▼GENERAL TERMS & CONDITIONS

YOGA MATS & YOGA ACCESSORIES

▼ GENERAL TERMS AND CONDITIONS

 

The present General Terms and Conditions of Sale govern the commercial activity of ▼MYSTIQ YOGA whose registered office is located at 34470 Pérols, contact@mystiq-yoga.com.

The present General Terms and Conditions of Sale apply to all orders received on the website www.mystiq-yoga.com.

MYSTIQ YOGA offers products for sale on its website www.mystiq-yoga.com exclusively to end users, called “consumers”. By “consumer”, we mean any natural person who does not operate for professional or business purposes.

The General Terms and Conditions of Sale are modified regularly, in particular in consideration of possible normative changes. The new General Terms and Conditions of Sale will apply on the date of publication on www.mystiq-yoga.com.

 

▼SUBJECT

The present conditions aim to define the terms of sale between▼MYSTIQ YOGA  and the user; from the order to the services, through payment and delivery. They govern all the steps necessary for the realization of the order and ensure the follow-up of the order between the contracting parties.

 

▼PRODUCTS

The products offered for sale are those that appear on the site on the day of the visit by the user and within the limits of available stocks.

If the product is not available, ▼MYSTIQ YOGA undertakes to inform the customer as soon as possible.

In case of unavailability of a product ordered and paid for, beyond 30 days, the customer will be informed by e-mail. The cancellation of the order of this product and its reimbursement will then be made, the rest of the order remaining firm and definitive.

All products offered for sale on ▼MYSTIQ YOGA are described and presented with the greatest possible accuracy and precision. Information relating to the essential characteristics of the products is made available online, by means of technical descriptions and photographs illustrating the products.

 

▼ORDER

Any order implies acceptance of the prices and description of the products available for sale.

MYSTIQ YOGA undertakes to honour orders received on the website only within the limits of available stocks of products.

If the product is not available, ▼MYSTIQ YOGA undertakes to inform the user. ▼MYSTIQ YOGA reserves the right to refuse any order from a customer for which a dispute exists or appears during the processing of the order, and more particularly a payment dispute.

The present TERMS are accessible on the www.mystiq-yoga.com website and may also be sent by e-mail at the customer’s request.

By proceeding to the validation, confirmation of the order and secure payment, the customer consents to the sale and to having read and understood the Terms and to accept them.

The sale can only be called into question in the cases restrictively provided for in the TERMS under the paragraph “right of withdrawal, return and exchange”.

In all cases, whatever the method of payment chosen by the customer, ▼MYSTIQ YOGA will acknowledge receipt of the order as soon as it is validated by e-mail.

By the validation of the order, the customer certifies that he is 18 years old or, if not, that he has parental authorization to proceed with the order. The authorized minor undertakes to inform the parental authority of the collection of his personal data, which may oppose their storage and/or transmission to third parties.

 

▼PRIZE

The sales prices indicated on www.mystiq-yoga.com are in euros and include all taxes but exclude delivery costs.

These prices can be modified at any time by the publisher, the prices displayed are valid only on the day of the order and are not effective for the future. The price applicable to the customer will be the one in force on the day of the order.

 

▼PAYMENT

The amount due by the Customer is the amount indicated on the order confirmation sent by e-mail by ▼MYSTIQ YOGA to the Customer.

Payment will be made immediately on the internet by credit card (Visa, Mastercard) via Stripe, or directly via your Paypal account or by bank transfer (in which case the order will be shipped once the transfer has been received).

The order validated by the customer will only be considered effective when the bank payment centres concerned have given their agreement. In case of refusal of the centers, the order will be automatically cancelled and the customer will be notified by email.

 

▼DELIVERY

MYSTIQ YOGA delivers only in metropolitan France and in the countries of the European Union. The products ordered will be sent to the delivery address indicated by the buyer during the ordering process.

It is the responsibility of the customer to verify the accuracy of the address he or she entered during the validation of his or her order. In the case of an error of address, ▼MYSTIQ YOGA will do its utmost to minimise the consequences but cannot be held responsible for any delays or additional costs.

Orders are processed within 24 hours of receipt. Delivery times run from this date. Processing times may be longer during periods of high demand, sales and/or promotions.

Transport risks are at the customer’s charge, as from the moment the product leaves the warehouse.

MYSTIQ YOGA makes every effort to meet the delivery times mentioned.

Nevertheless, we cannot be held responsible for the consequences due to a delay in delivery or loss of package caused by a third party.

Consequently, no claim for compensation, of any nature whatsoever, may be made by the consumer to ▼MYSTIQ YOGA.

Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track online the delivery of your package thanks to your tracking number.

Shipping fees include handling and packing fees as well as postage costs.

 

▼DELIVERIES ARE MADE BY :

  • LA POSTE:
  • By standard Colissimo

The delivery time by colissimo is 2 to 5 working days (Count 4 to 6 days for Europe).

The parcel is deposited in a letter box or by hand for carpets.

In case of absence, a notice is left in the mailbox of the recipient. The latter has 15 days to come and collect it at his post office.

At any time you have the possibility to follow your parcel on the site la poste by taking the tracking number of your order.

  • By tracked mail

Same principle as for the colissimo except that it is an envelope with a thickness of less than 3cm. Beyond this dimension, orders are sent by Colissimo. Tracked mail works in exactly the same way as Colissimo, i.e. its dispatch is tracked using a tracking number. The tracked mail is sent within 48 hours after the mail is picked up at the post office or mailbox. So count between 3 and 5 days from the passage of your order.

 

▼WORLDWIDE RELAY :

In relay point

The delivery time at the relay point is 3 to 5 working days. The choice of the relay point is made at the time of payment of the order. You can select the relay point of your choice with Mondial Relay’s geolocation tool.

It may happen that despite your choice to be delivered with Mondial Relay this shipping method is not available, in which case you will be delivered by La Poste in Colissimo without any additional charge.

Sometimes Mondial Relay decides to modify the relay point of expedition because it is exceptionally not available. You will be notified by SMS or email.

An email or SMS will warn you of the arrival of the parcel at the relay point.

If the package is not picked up within 15 days at the relay point, the return costs will be charged to the customer.

At any time you can track your package on the Mondial Relay website by entering the tracking number of your order.

 

▼RIGHT OF RETRACTION, RETURN AND EXCHANGE

The customer has a right of retraction of 14 working days from the reception of the order by the customer, to ask to benefit from the refund or the exchange of a product, subject to availability.

If the product is damaged, the return postage costs are at the expense of ▼MYSTIQ YOGA who will send you a return voucher.

If you do not like the product, the return costs are at your expense (the customer) and we recommend that you return it in a tracked parcel whether it is by Colissimo or with Mondial Relay.

To return an item :

▼ Go to the “CONTACT” page

▼ Put in subject “Back”

▼ Make the return request detailing the reason for the return and sending photos if the product or packaging is damaged.

Once the request is sent you will receive an email with the procedure to follow.

The products must not have been used, must be returned in their original condition and packaging.

Once the item has been returned and after receipt and verification and acceptance of the return by ▼MYSTIQ YOGA, we will proceed to refund or exchange the products within ten days.

Return your items to the following address:

MYSTIQ YOGA

RUE FOCH

34000 MONTPELLIER

FRANCE

As soon as we receive your returned package and validate it by our services, you will receive by e-mail a confirmation of your return.

We will then proceed to the refund.

Upon receipt of the package, if we consider that the packaging shows signs of deterioration, ▼MYSTIQ YOGA has the option of: either refusing the package; or asking for it to be made available at the post office so that we can open it in the presence of an authorised agent.

For exchanges the procedure is the same as for returns, once you have returned the item to the address indicated, reception and acceptance by ▼MYSTIQ YOGA you will be able to re-order the item you want.

The new delivery costs will not be charged to the customer.

 

▼GUARANTEES

The products we offer are covered by the legal guarantees of French law: the legal guarantee of conformity and the guarantee of hidden defects.

 

▼PERSONAL DATA

The information you provide us with is essential for processing and routing orders, drawing up invoices and warranty contracts; their absence will result in the cancellation of your order.

By ordering on www.mystiq-yoga.com you undertake to provide us with sincere and true information concerning you.

Your personal data can only be collected and processed in accordance with the purposes indicated at the time of their collection.

MYSTIQ YOGA offers visitors or customers the opportunity to receive its newsletters, promotional offers, and/or to register to be informed of its exclusive sales. Visitors or customers may at any time modify their subscription through a hypertext link appearing at the bottom of the newsletters received by e-mail.

MYSTIQ YOGA undertakes to effectively take into account the modifications of subscription and unsubscription to the commercial e-mails distributed by it as soon as possible according to the necessary treatments.

 

▼TREATMENT OF DISPUTES

In the event of a dispute between the Buyer and the Seller (▼MYSTIQ YOGA) on the validity, interpretation, performance or non-performance, interruption or termination of these TERMS, the latter shall be submitted to the competent courts.