▼DELIVERY & SHIPPING

▼MYSTIQ YOGA – Yoga Brand | Yoga Mats | Yoga Accessories

Yoga | Pilates | Fitness | Meditation.

▼SHIPPING & DELIVERY

 

MYSTIQ YOGA delivers internationally. The products ordered will be sent to the delivery address indicated by the buyer during the ordering process.

It is the responsibility of the customer to verify the accuracy of the address he or she entered during the validation of his or her order. In the case of an error of address, ▼MYSTIQ YOGA will do its utmost to minimise the consequences but cannot be held responsible for any delays or additional costs.

Orders are processed within 24 hours of receipt. Delivery times run from this date. Processing times may be longer during periods of high demand, sales and/or promotions.

Transport risks are at the customer’s charge, as from the moment the product leaves the warehouse.

▼MYSTIQ YOGA makes every effort to meet the delivery times mentioned.

Nevertheless, we cannot be held responsible for the consequences due to a delay in delivery or loss of package caused by a third party.

Consequently, no claim for compensation, of any nature whatsoever, may be made by the consumer to ▼MYSTIQ YOGA.

Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track online the delivery of your package thanks to your tracking number.

Shipping fees include handling and packing fees as well as postage costs.

 

▼DELIVERIES ARE MADE BY :

  • LA POSTE:
  • By standard Colissimo

The delivery time by colissimo is 2 to 5 working days (Count 4 to 6 days for Europe).

The parcel is deposited in a letter box or by hand for mats.

In case of absence, a notice is left in the mailbox of the recipient. The latter has 15 days to come and collect it at his post office.

At any time you have the possibility to follow your parcel on the site La Poste or others by taking the tracking number of your order.

  • By tracked mail

Same principle as for the colissimo except that it is an envelope with a thickness of less than 3cm. Beyond this dimension, orders are sent by Colissimo. Tracked mail works in exactly the same way as Colissimo, i.e. its dispatch is tracked using a tracking number. The tracked mail is sent within 48 hours after the mail is picked up at the post office or mailbox. So count between 3 and 5 days from the passage of your order.

 

▼WORLDWIDE RELAY :

  • In relay point

The delivery time at the relay point is 3 to 5 working days. The choice of the relay point is made at the time of payment of the order. You can select the relay point of your choice with Mondial Relay’s geolocation tool.

It may happen that despite your choice to be delivered with Mondial Relay this shipping method is not available, in which case you will be delivered by La Poste in Colissimo without any additional charge.

Sometimes Mondial Relay decides to modify the relay point of expedition because it is exceptionally not available. You will be notified byText Message or email.

An email or Text message will warn you of the arrival of the parcel at the relay point.

If the package is not picked up within 15 days at the relay point, the return costs will be charged to the customer.

At any time you can track your package on the Mondial Relay website by entering the tracking number of your order.

 

▼RIGHT OF RETRACTION, RETURN AND EXCHANGE

The customer has a right of retraction of 14 working days from the reception of the order by the customer, to ask to benefit from the refund or the exchange of a product, subject to availability.

If the product is damaged, the return postage costs are at the expense of ▼MYSTIQ YOGA who will send you a return voucher.

If you do not like the product, the return costs are at your expense (the customer) and we recommend that you return it in a tracked parcel whether it is by Colissimo or with Mondial Relay or others as UPS or Fedex etc.

To return an item :

– Go to the “CONTACT” page

– Put in subject “Back”

– Make the return request detailing the reason for the return and sending photos if the product or packaging is damaged.

Once the request is sent you will receive an email with the procedure to follow.

The products must not have been used, must be returned in their original condition and packaging.

Once the item has been returned and after receipt and verification and acceptance of the return by ▼MYSTIQ YOGA, we will proceed to refund or exchange the products within ten days.

Return your items to the following address:

MYSTIQ YOGA

RUE FOCH

34000 MONTPELLIER

FRANCE

As soon as we receive your returned package and validate it by our services, you will receive by e-mail a confirmation of your return.

We will then proceed to the refund.

Upon receipt of the package, if we consider that the packaging shows signs of deterioration, ▼MYSTIQ YOGA has the option of: either refusing the package; or asking for it to be made available at the post office so that we can open it in the presence of an authorised agent.

For exchanges the procedure is the same as for returns, once you have returned the item to the address indicated, reception and acceptance by ▼MYSTIQ YOGA you will be able to re-order the item you want.

The new delivery costs will not be charged to the customer.

 

▼GUARANTEES

The products we offer are covered by the legal guarantees of French law: the legal guarantee of conformity and the guarantee of hidden defects.

 

▼PERSONAL DATA

The information you provide us with is essential for processing and routing orders, drawing up invoices and warranty contracts; their absence will result in the cancellation of your order.

By ordering on www.mystiq-yoga.com you commit yourself to provide us with sincere and true information concerning you.

Your personal data can only be collected and processed in accordance with the purposes indicated at the time of their collection.

MYSTIQ YOGA offers visitors or customers the opportunity to receive its newsletters, promotional offers, and/or to register to be informed of its exclusive sales. Visitors or customers may at any time modify their subscription through a hypertext link appearing at the bottom of the newsletters received by e-mail.

MYSTIQ YOGA undertakes to effectively take into account the modifications of subscription and unsubscription to the commercial e-mails distributed by it as soon as possible according to the necessary treatments.

 

▼TREATMENT OF DISPUTES

In the event of a dispute between the Buyer and the Seller (▼MYSTIQ YOGA) on the validity, interpretation, performance or non-performance, interruption or termination of these terms, the latter shall be submitted to the competent courts.